Gopalan, M.R. & Bicheno, J. Management Guide to Quality and Productivity - 2nd Ed. - New Delhi Biztantra 2011 - xv,272p. 24 cm. Text in English ISBN: 9788177224580 Subjects--Facted Index Terms: MAN Index Terms--Genre/Form: M-26 Dewey Class. No.: 658.5 / GOP