Besterfield, Dale H. <br/><br/>
Total Quality Management 

 - 3rd Ed. 
 -  Prentice Hall of India Private Limited  2003 
 - 652p.  20.5 cm. 
<br/><br/><br/>Text in English 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>MAN
<br/><br/><label>Dewey Class. No.: </label> / BES