Rust, R. T. & Kannan, P. K. <br/><br/>
E-Service New Directions In Theory and Practice 

 - 1st Ed. 
 -  Prentice Hall of India Private Limited  2000 
 - 535p.  20.5 cm. 
<br/><br/><br/>Text in English 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>MAN
<br/><br/><label>Dewey Class. No.: </label>658.848  / RUS